Repairs/Maintenance: All repairs and maintenance requests should be reported to your manager. Please do not delay in reporting problems. Problems that are not reported usually end up costing everyone more money. All work orders are reviewed and prioritized. We will make every effort to respond in a reasonable amount of time.
Emergencies: We are available 24 hours a day for emergencies. Emergencies are limited to no heat calls, no running water, electric service out to entire unit, and fire. Emergencies are not being locked out (call a locksmith), electric out to part of the unit, broken windows, etc. You will be charged for a call that is not necessary, a repair caused by neglect, or if we respond and cannot gain access because of a lock change or dog on premises.
Utilities: Utilities for heat and electric can vary throughout the year. We suggest using a budget plan to level out the costs. The gas and electric company will often have trouble reading your meter in the winter when it needs read the most. This may cause fluctuating bills in March and April. Before you assume that there is a problem make sure that your bill has not been underestimated for months.
Insurance: Your landlord is only insuring the building for liability and fire. It is your responsibility to insure your contents, furniture, and liability to visitors. Renter's insurance is inexpensive but is vital in the case of fire and water damage.
Pets: You must contact your manager prior to getting a pet. Some units allow for pets and some do not. There are also extra deposits required for pets, if allowed.
